Tech

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A big bite of the Apple: long queues form for iPhone11

Published October 19, 2019 by SoClaimon

ศาสตร์เกษตรดินปุ๋ย : ขอบคุณแหล่งข้อมูล : หนังสือพิมพ์ The Nation

https://www.nationthailand.com/edandtech/30377518

A big bite of the Apple: long queues form for iPhone11

Oct 18. 2019
By The Nation

584 Viewed

Iconsiam’s Facebook page today shared pictures of iPhone fans waiting in line to buy the brand new iPhone11 at the first official Apple store in Thailand.

The queue started forming overnight as Apple fans tried to become first in line to get hold of the latest model. The iPhone 11 Pro, iPhone 11 Pro Max and iPhone 11 are exclusively available from today at the Apple store in IconSiam.

The first customer turned up at midnight and waited patiently to pick up the iPhone 11 Pro Max which he had booked online.

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Airbus, Delta join for cross-fleet solutions

Published October 17, 2019 by SoClaimon

ศาสตร์เกษตรดินปุ๋ย : ขอบคุณแหล่งข้อมูล : หนังสือพิมพ์ The Nation

https://www.nationthailand.com/edandtech/30377463

Airbus, Delta join for cross-fleet solutions

Oct 16. 2019
By THE NATION

246 Viewed

Airbus and Delta Air Lines are teaming up for a digital alliance to develop new predictive maintenance and health-monitoring solutions for airline customers worldwide, starting 2020.

To be accessed via a unified portal through the Skywise platform, the cross-fleet solutions will harness each member’s expertise in airframes, systems and engines. Delta Air Lines will be the first user of the enriched predictive maintenance solution.

Don Mitacek, Delta’s SVP Technical Operations said: “This partnership with Airbus will further develop predictive maintenance capabilities, bringing the deep analytical prowess of Airbus’ Skywise platform in conjunction with the rich technical and operational knowledge of the Delta predictive maintenance team. We look forward to significant enhancements of prediction accuracies through this combination.”

Norman Baker, Airbus’ SVP Head of Digital Solutions said: “This digital partnership with Delta is a world first, encompassing the major skills needed by airlines to keep their aircraft operationally ready”.

“Predictive maintenance, powered by Skywise, is now widely proven with our customers as the best way to achieve comprehensive insights into aircraft operation issues, enabling them to maintain higher levels of fleet availability,” he added,

This partnership builds on an already successful platform of technical collaboration between Airbus and Delta.

In October 2018,  Delta entered into a multi-year contract with Airbus to apply Skywise Predictive Maintenance to its A320 and A330 fleets – covering around 400 aircraft. Moreover, in June this year Airbus and Delta joined forces to offer A220 component repair and material services for Airbus’ A220 Flight Hour Services (FHS) programme.

Apple redesigns world’s best-selling headphones with new Beats

Published October 17, 2019 by SoClaimon

ศาสตร์เกษตรดินปุ๋ย : ขอบคุณแหล่งข้อมูล : หนังสือพิมพ์ The Nation

https://www.nationthailand.com/edandtech/30377447

Apple redesigns world’s best-selling headphones with new Beats

Oct 16. 2019
The Beats Solo Pro, which was unveiled by Apple on Tuesday.

The Beats Solo Pro, which was unveiled by Apple on Tuesday.
By Bloomberg
Washington Post Syndication

472 Viewed

The world’s most popular headphones are getting an overdue refresh. Apple on Tuesday took the wraps off the Beats Solo Pro, the first major redesign of the on-ear pair since Apple acquired Beats Electronics back in 2014. Based on our first try of the Pro variant, the wait was worth it.

“Not one electrical or mechanical component in these headphones exists in prior Beats headphones,” Luke Wood, president of Beats, said at a press briefing in Tokyo. The Solo Pro took more than three years of development but Wood said that the end result represents “dream headphones” for all the engineers who worked on it. Unconstrained by the limits of smaller manufacturers, Beats leveraged Apple’s scale to get primacy among suppliers, devised entirely new custom-made transducers just for the Solo Pro, and harnessed the talents of the same engineering teams that worked on the iPhone 11 Pro.

 

The side arms of the Solo Pro are now made of anodised aluminium, adding a hitherto absent touch of premium allure, sturdiness and a more consistent clamping force on the user’s head. This new pair of headphones is still not the most accommodating for people with larger skulls, but comfort is improved relative to its predecessor, the Beats Solo 3. That is in large part down to the overhauled cushions: they no longer have an inner seam that can touch the ear, their surface area has been increased by 70 per cent and they have 35 per cent greater volume, offering more padding.

Active noise cancelling makes its debut on the Solo line with this model, and it works extremely well. “The ANC world is really big,” said Wood. These new headphones expand it further by “taking ANC to a whole other customer”. A feature that was once narrowly designed to appeal to long-haul air travelers is now becoming mainstream, and Apple’s embrace of it with the Solo Pro is an acknowledgment and accelerant of that trend.

One thing that will make the Solo Pro less appealing to frequent flyers, however, is the complete absence of an analog connector ‒ users will have to connect wirelessly over Bluetooth or purchase an accessory, as there’s no option to connect these with a classic 3.5mm plug.

Among the subtle but important changes Apple has made in this upgrade is a general redesign to reduce water ingress. Sport is the second most popular use case for the Beats Solo, so Apple made sure to make its latest iteration resistant to sweat and splashes with new gaskets and coverings to protect the precious electronics within. They are still not waterproof headphones, but they’re much more durable, to go with their nicer feel from the improved cushions and metal frame.

The Beats Solo Pro still collapse down as before, however now their opening and closing serves as the on-off switch as well. There is just one button to switch between active noise cancelling, no noise cancelling, and the transparency mode that lets you hear your surroundings, and the classic music and volume controls are still present as clicky buttons on the right ear cup. Apple has rightly resisted the temptation of building in fiddly touch controls.

Featuring Apple’s excellent H1 wireless chip, a whole new circuit board design and a bespoke digital-to-analog converter, these are the most intricately designed and engineered headphones from either brand. Wood proudly described the Solo Pro as “extremely proprietary”, though it is a little disappointing that Apple is sticking with a Lightning connector for charging instead of USB-C, which it uses on its iPad Pro and MacBook Pro devices. Away from a charger, the Solo Pro will last 22 hours with ANC turned on or 40 hours without it.

The Beats Solo Pro go on sale October 30 for US$299 (Bt9,000), and the Beats Solo 3 will remain in Apple’s lineup for now at a reduced price of $199. A collaboration with superstar producer Pharrell Williams will see three limited-time colourways ‒ a dark navy, a turquoise and a summery mix of orange and red ‒ go on sale alongside the default black, gray and white options.

Drawing like a pro

Published October 15, 2019 by SoClaimon

ศาสตร์เกษตรดินปุ๋ย : ขอบคุณแหล่งข้อมูล : หนังสือพิมพ์ The Nation

https://www.nationthailand.com/edandtech/30377379

Drawing like a pro

Oct 14. 2019
By The Nation

417 Viewed

Shenzhen-based Huion Animation Technology, a maker of creative pen displays and tablets for drawing, recently unveiled the first tablet in its Inspiroy Dial series at the Hong Kong Electronics Fair 2019 in a showcase of its latest graphic input devices.

Fairgoers were invited to try out the Q620M tablet, which won the Taiwan Golden Pin Design Award 2019 earlier this year.

the Inspiroy Dial Q620M features a dial controller stacked with shortcuts to facilitate workflow and increase productivity. Artists can use the dial controller to fine-tune brushes, adjust the canvas, pick colours and undo every line with which they are not happy within the mainstream drawing software. Users can quickly scroll through articles as well as zoom in/out while browsing through the website. Video editors, meanwhile, can even use the dial controller as a video tool to pause or scrub through videos.

Other innovative functions include a 266PPS report rate that ensures a smooth drawing experience without any lagging or broken lines and 8,192 levels of pressure sensitivity that enable every line input to be rendered more naturally as the width of the lines varies when the pressure applied to the tablet’s surface changes. Wireless connectivity and 20 hours of battery life will not only free users from cable bundles, but also bring them better convenience for capturing inspirations. Unlike other digital products that remind the users to charge only when the device is almost out of battery, lights on the press keys indicate the consumption of power in real-time, which will have users well-prepared for outdoor drawing without worrying about a dead battery.

Find out more at Huion.com.

NOSTRA, JS100, Huawei join up to develop app to help locate missing persons

Published October 10, 2019 by SoClaimon

ศาสตร์เกษตรดินปุ๋ย : ขอบคุณแหล่งข้อมูล : หนังสือพิมพ์ The Nation

https://www.nationthailand.com/edandtech/30377250

NOSTRA, JS100, Huawei join up to develop app to help locate missing persons

Oct 09. 2019
By THE NATION

210 Viewed

Top software integrator NOSTRA, JS100 Radio Station and Huawei signed a memorandum of understanding (MoU) on Tuesday (October 8) to collaborate on the development of NB-IoT (narrow band-internet of things) application and technology partnership in Thailand.

This MoU aims to establish a collaboration on knowledge-sharing and joint development as well as demonstration and testing of NB-IoT applications in order to support the development of Thailand’s NB-IoT roadmap.

At the signing ceremony, the three parties announced the introduction of “Tamroi” – an IoT service platform that can assist in the care of elderly people, children, patients and tourists as well as the management of valuable items for organisations and individuals.

Supported by NB-IoT, Tamroi allows users to find their loved ones with smart devices and mobile application and can request assistance from the JS100 call centre team round the clock, which will also allow access to the device’s location. Access can be turned off upon completion, so there are no privacy concerns.

NOSTRA, Thailand’s leading software technology integrator and location services provider, will develop the platform, including mobile applications and internet monitoring using its well-known base map.

JS100 Radio Station, which has been providing news and live traffic information for 28 years now, will act as a 24/7 call centre and coordinate with all concerned in rescue services.

Due to its strong connections with emergency assistance providers, including police stations, hospitals, foundations, government agencies, and volunteers, JS100 can be a hub for data transmission to help everyone in their daily lives.

Huawei, a leading global provider of Information and Communications Technology infrastructure, will provide IoT integration support to local-system integrators in order to develop IoT usage in Thailand.

Twitter admits ‘unintentionally’ using personal data for targeted ads

Published October 10, 2019 by SoClaimon

ศาสตร์เกษตรดินปุ๋ย : ขอบคุณแหล่งข้อมูล : หนังสือพิมพ์ The Nation

https://www.nationthailand.com/edandtech/30377227

Twitter admits ‘unintentionally’ using personal data for targeted ads

Oct 09. 2019
By The Nation

366 Viewed

Twitter’s support team today tweeted and posted on their website that they had recently discovered that some email addresses and phone numbers provided for account security might have been used unintentionally for advertising purposes. They claim that the problem has been solved.

The messaging site explained that where users had provided an email address or phone number for safety or security purposes (for example, two-factor authentication), these data might have been inadvertently used for advertising purposes, specifically in Tailored Audiences, an industry-standard product that allows advertisers to target ads to customers based on the advertiser’s own marketing lists such as email addresses or phone numbers, as well as in the Partner Audiences advertising system, which allows advertisers to use the same Tailored Audiences features to target ads to audiences provided by third-party partners.

When an advertiser uploaded its marketing list, Twitter matched people on Twitter to that list based on the email or phone number of the Twitter account holder.

Twitter is now no longer using phone numbers or email addresses collected for safety or security purposes for advertising.

Malaysian analogue TV transmissions being cut in phases, to end Oct 31

Published October 3, 2019 by SoClaimon

ศาสตร์เกษตรดินปุ๋ย : ขอบคุณแหล่งข้อมูล : หนังสือพิมพ์ The Nation

https://www.nationthailand.com/edandtech/30377001

Malaysian analogue TV transmissions being cut in phases, to end Oct 31

Oct 02. 2019
MCMC encourages those transferring over to myFreeview digital TV to get a decoder and Ultra High Frequency (UHF) aerial to connect to existing TV sets. — myFreeview

MCMC encourages those transferring over to myFreeview digital TV to get a decoder and Ultra High Frequency (UHF) aerial to connect to existing TV sets. — myFreeview
By THE STAR

273 Viewed

Analogue TV is on the way out in Malaysia and is expected to be replaced entirely by digital TV by end of the month, announced the Malaysian Communications and Multimedia Commission (MCMC).

So far, analogue TV transmissions have been stopped in the Klang Valley and Southern states as of Sept 30.

The remaining states in the North and East coast will follow suit on Oct 14, and last will be Sabah dan Sarawak on Oct 31.

“The transition to myFreeview digital TV across the nation follows a successful pilot test in Langkawi by the MCMC and broadcasting partners since July 21,” said the Commission, in a press release.

It said myFreeview digital TV was an effort by the government to narrow the digital divide between those in urban, suburban and out of town areas. It was also in line with the vision of mutual prosperity by ensuring all Malaysians can watch digital TV without a subscription.

Currently there are 15 TV channels and six radio channels available on the platform.

These are supplied by Radio Televisyen Malaysia (RTM), Media Prima, TV AlHijrah, dan Bernama News Channel (BNC).

MCMC says more channels are expected to be added to the platform in the near future.

According to myFreeview, digital terrestrial transmission services are broadcast nationwide through over 44 transmission towers covering around 95% of the Malaysian population.

It encourages those transferring over to myFreeview digital TV to get a decoder and Ultra High Frequency (UHF) aerial, which connects to existing TV sets, or get an Integrated Digital TV (IDTV) which already comes with such equipment built in.

https://www.thestar.com.my/tech/tech-news/2019/10/02/malaysian-analogue-tv-transmissions-being-cut-in-phases-to-end-oct-31

Data-rich helmets are here for delivery motorbikes

Published September 30, 2019 by SoClaimon

ศาสตร์เกษตรดินปุ๋ย : ขอบคุณแหล่งข้อมูล : หนังสือพิมพ์ The Nation

https://www.nationthailand.com/edandtech/30376871

Data-rich helmets are here for delivery motorbikes

Sep 30. 2019
By Nophakhun Limsamarnphun
The Nation

1,205 Viewed

Food and other delivery motorbikes in Bangkok and other big cities can expect help from smart data-rich helmets soon as HERE Technologies, a provider of location data and services, gears up its business in the region.

These smart helmets, equipped with a built-in communication system and small video screen, will provide real-time traffic and location data to riders to make deliveries faster and more efficient, according to HERE’s executives.

They have been developed by one of HERE’s partners in Taiwan and will be available to logistic companies with large fleets of two-wheelers in Thailand and other Asean countries.

In addition, Stanimira Koleva, HERE’s senior vice president for Asia Pacific, said the firm will increase its efforts to tap the regional markets for other data and location-based services, especially those used in automotive navigation, infotainment, smart cities, agriculture, and advertising, among other sectors.

For example, Phuket, the world-renowned southern Thai resort island, can use location data and other services for a wide range of autonomous smart tourist services.

In agriculture, location data and related services will help create smart farming with features such as autonomous fertilizer application, soil-condition monitoring and weather forecasts consistent with the government’s Thailand 4.0 initiative.

According to Koleva, HERE’s Open Location Platform (OLP) promotes worldwide collaboration so that data can be shared among developers and participating organisations to unlock value for all stakeholders.

With access to the mapping infrastructure and related technology, partnerships can create new and differentiating location-centric products for their own use, with

AI-driven and machine-learning capability for predictive analytics such as those used in

healthcare devices, transportation drones,

targeted advertising, telecom, city planning and traffic management.

These features can also be used in supply-chain management for multi-mode transport or in food safety management using Internet of Things (IoT) sensors and other devices for product traceability.

The cloud-based location datasets are also used by Toyota, BMW and Volkswagen for auto navigation systems as well as in fleet-management solutions for better transport routing and more efficiency with predicted arrival time capability.

According to HERE’s executives, location data and related services are also crucial to assisted driving features in new models of cars and trucks, while auto insurance companies also use sensors and dashboard camera to monitor driving behaviour for insurance premium calculation.

In the booming e-commerce sector, HERE aims to tap the vast two-wheeler delivery fleets in Thailand, Vietnam, India and Indonesia with smart helmets equipped with built-in speakers and small video screens for both communication and navigation purposes.

With large fleets of motorbikes on congested streets of these markets’ big cities, delivery of food and other products purchased or ordered online will be faster with predicted arrival time capability.

For advertising, the location data and related services will improve marketing and customer relationship management such as with features of customer mobility tracking and consumption-pattern analytics to allow advertisers to target potential customers more precisely with e-vouchers and other promotional campaigns.

Worldwide, Here’s Open Location Platform has about 800,000 developers as the firm expands its database to include 3D mapping and live traffic from across the road and transport networks as well as data on millions of places. All these datapoints are updated regularly with AI and machine-learning capability to provide a comprehensive digital geospatial model for vehicles, drones, on-demand mobility services, and precise indoor and outdoor goods tracking, among others.

Why tech solutions are a must for safe and reliable public transport systems

Published September 25, 2019 by SoClaimon

ศาสตร์เกษตรดินปุ๋ย : ขอบคุณแหล่งข้อมูล : หนังสือพิมพ์ The Nation

https://www.nationthailand.com/edandtech/30376703

Why tech solutions are a must for safe and reliable public transport systems

Sep 25. 2019
By HELEN MASTERS
SPECIAL TO THE NATION

38 Viewed

Preparing and remained at the ready for a vast variety of contingencies is a top priority for those tasked with keeping public transportation systems running without delays or failures. However, budgets for maintaining assets and vehicles are often strained, forcing managers to make difficult repair-or-replace decisions concerning ailing fleets. Fortunately, smart technologies like the Internet of Things (IoT) and predictive analytics can help.

Many cities are exploring ways to adopt digitization and apply smart technologies to make systems more efficient, safe, sustainable, and responsive to the community’s needs. According to the 3-year Digitization Plan of the Office of Transport and Traffic Policy and Planning (2017-2019), the collaboration with various government sectors such as the Ministry of Digital Economy and Society and the Ministry of Transport aims to improve on the digital infrastructure to establish better transportation crisis management and to facilitate better services to support both the logistics and public transportation in Thailand. However, the issues are complex. The total volume of travel in Bangkok and its vicinity in 2017 had risen to 32.65 million trips per day, according to the Travel Demand Survey conducted by the Office. As such, managing public transportation in metro areas, especially in Bangkok with its constantly rising population, has become a juggling act to keep costs in line, while also accommodating the shifting needs of the community and complying with federal mandates for public transportation safety.

New housing developments, changes in population demographics, and evolving workplace travel patterns all contribute to the need for agility in planning. Transportation managers must also be aware of value-added factors that impact community satisfaction such as accessibility for the elderly.

According to the Department of Land Transport, the condition of assets, from bus fleets to ride-share bikes, must be tracked and monitored for performance issues, preventive maintenance and lifecycle projections. The parts and components included in each vehicle, like tyres or brake systems, also require their own maintenance and projected lifespan. For example, computerized components are likely to have short lifespans, needing frequent updates.

If reliability is diminished by frequent breakdowns, the public will become frustrated and seek alternatives, hurting revenue. With budgets compromised, maintaining fleets becomes even more challenging, further escalating into a downward spiral. It is essential to stop that progressive threat before it gains momentum.

Mandates from the State Audit Office to verify the proper use of federal funds have intensified the need for advanced reporting tools and system-wide visibility. The requirement to document the safety plans of the Department of Land Transport add to the pressures local transit authorities face. These include the planning of the Ministry of Transport’s regulation to enforce new time adjustment for trucks to travel only between midnight  and 4am, and not during the day and the controversial adjustment to increase the speed limit up to 120 km/hr.

Modern IT solutions can play a major role in monitoring fleet health and keeping assets performing as needed, as well as providing intelligence and insight about the evolving community demands. For example, a modern Enterprise Asset Management (EAM) solution will provide the ability to track and monitor assets, schedule preventive maintenance, and record as-serviced details. With a mature deployment model, managers can be proactive in responding to signs of diminished performance, intervening before a part or component fails. Progressive managers can take the system a step further and develop asset assessments which assign scores based on condition, value, and cost to replace. This supports strategic planning for investing capital and maintaining continuity of service.

Sensors embedded in vehicles can track a wide range of physical attributes, monitoring for early warning signs of potential issues. Data that falls outside of the set parameters trigger an automated response, such as scheduling a technician to inspect or replace a part. Sensors can also be installed in key locations, like bridges or highway on-ramps, to help monitor traffic patterns along with relevant context, such as weather or time of day. This data can provide insights about areas of congestion and when or where the transit schedule may need to be adjusted. Data generated from IoT can also be packaged into a consumable format and turned into a new revenue model.

Modern compliance and reporting tools make it easier to verify that federal funds are being used in accordance with State Audit Office mandates while supporting Land Traffic Act guidelines. With the ability to drill into expense details, evaluate risks, and maintain safety standards, modern IT tools can reduce the worry over possible federal audits.

Artificial Intelligence (AI) is used in modern business intelligence solutions to help automate processes, speed agile response to real-time issues, and help managers make well-informed decisions, using data, not hunches. AI uses data science algorithms and machine learning to derive insights from data. AI functionality is embedded in modern Business Intelligence (BI) and EAM solutions.

Predictive analytics uses AI, machine learning, and data science algorithms to project the next likely outcome in a series. This advanced IT tool lets transit managers see into the world of tomorrow and anticipate trends. Managers will be able to accurately project demand as well as revenue earned from tickets.

Timely maintenance and repairs of fleets require access to tools and parts. Replacement parts must be in inventory at the service center or a nearby warehouse. In addition to physically storing the parts inventory in a safe environment, the transit manager also needs reliable supply chain insights so that backup inventory can be ordered for just-in-time delivery. Foreseeing the type and volume of parts that will be needed is another benefit of predictive analytics.

In summary, upgrading the IT solutions now will help the Department of Land Transport prepare for its transit needs.

Helen Masters is Senior Vice President and General Manager, Infor Asia Pacific

Enhancing growth, competitiveness via an AI journey

Published September 25, 2019 by SoClaimon

ศาสตร์เกษตรดินปุ๋ย : ขอบคุณแหล่งข้อมูล : หนังสือพิมพ์ The Nation

https://www.nationthailand.com/edandtech/30376685

Enhancing growth, competitiveness via an AI journey

Sep 25. 2019
By The Nation

176 Viewed

Microsoft Asia and IDC Asia/Pacific have released findings specific to the Financial Services Industry (FSI) from the study Future Ready Business: Assessing Asia-Pacific’s Growth with AI, which found that organisations with AI expect to see 41 per cent improvement in competitiveness in three years.

The study also found that more than half (52 per cent) of the region’s FSI organisations have already started on their AI journeys. This is higher than the Asia-Pacific average of 41 per cent, indicating that the sector is more advanced than others in the region.

“The digital economy has resulted in demands for organisations to reinvent themselves such that they remain relevant to their customers. To do so, FSI organisations need to address three key imperatives – how to leverage data and AI for their operations, how to build and maintain trust among their customers, and how to tap on partnerships to drive innovation to stay ahead of the game,” said Connie Leung, Senior Director of  Financial Services Business Lead, Microsoft Asia.

FSI organisations that have already started on their AI journeys saw improvements in areas such as better customer engagement, higher competitiveness, accelerated innovation, higher margins, and improved business intelligence, recorded in the range of 17 per cent to 26 per cent.

By 2021, organisations expect between 35 per cent to 45 per cent improvements in these areas, with the biggest jump in the rate of higher margins (estimated increase by 2.1x).

An example of a company that has started its AI journey is China Asset Management Company (AMC). AMC serves more than 46,000 institutional clients and 110 million retail investors, with US$153 billion in assets under management. When it comes to quantitative investment – a method of analysing data like price and volume to calculate which stocks to buy or sell and when – the tricky part is collecting the right data from the mountains of information available. Additionally, financial data is “noisy,” meaning there are many potentially misleading signals that need to be filtered out.

To overcome these challenges, the company turned to Microsoft Research Asia (MSRA) to build the “AI+Index Enhancement” machine learning model for fund managers and traders. The model helps them to make better informed buy-and-sell market decisions that bring in higher returns for their investor clients. Designed to sift through and analyse vast amounts of real-time financial data, the model is now undergoing testing, and is well ahead in performance when compared against the market or specific indexes.

“AI is a critical technology in driving financial transformation, and it is of great significance to tap into the convergence of AI and financial services,” said Li Yimei, General Manager of  AMC.

The study found that 9 in 10 business leaders from the FSI sector agree that AI is instrumental to an organisation’s competitiveness. However, the top adoption challenges faced by FSI organisations include lack of skills, resources and continuous learning programmes, lack of thought leadership and lack of advanced analytics and tools.

“Companies still face challenges in maximising AI’s ability to accelerate their transformation journeys. Often, they are hindered by various challenges that spread across infrastructure, skills and culture. Hence, we need to look at AI deployment and development from a more holistic perspective,” said Victor Lim, Vice President, Consulting Operations, IDC Asia/Pacific.

The study evaluated six dimensions contributing to the AI Readiness of the industry, including strategy, investments, culture, capabilities, infrastructure and data. While FSI organisations are ahead of the average Asia-Pacific organisation in all dimensions, they are lagging AI Leaders in areas like capabilities, infrastructure, strategy, and culture.

AI Leaders make up 6 per cent of organisations in Asia-Pacific. These Leaders have already incorporated AI into their core business strategy and nearly doubled their business benefits today as compared to other organisations.

Fig 2: AI Readiness Model (Asia-Pacific’s AI Leaders vs FSI organisations). Scores indicated are metrics for FSI organisations evaluated for the study and is based on a scale of 1.0 to 4.0

Compared to the rest of the organisations in Asia-Pacific, AI Leaders are more likely to:

Increase investments every year to support an organization-wide AI strategy

Have a centralised team of specialised roles to develop and validate AI models for the organisation

Have advanced AI analytics and tools such as Robotic Process Automation and Natural Language   Processing in their existing technology mix

Have in-house capabilities of developers, specialists and data engineers

Have ongoing enterprise data governance practices jointly performed by IT, business and compliance teams

 

One key example of an AI leader is Moula, an Australian founded organisation that uses AI to assess business loan applications made online. Recognising the importance of small and medium businesses to Australia’s economy – most of the country’s 2.3 million businesses are classed as SMB – the company established an Azure based real-time credit decisioning service and leveraged Azure AI and machine learning capabilities to predict the probability of the SME being able to pay back its loan. Successful applications can result in business loans of up to $500,000 being made available in 24 to 48 hours.

“Small business is the engine room of Australia’s economy. It’s where most people work, and without small business, big business simply cannot function. The vision of Moula in terms of liberating the value in small business data is impressive, and the partnership with BizData using Microsoft technology to bring that vision to life is a prime example of collaboration across our ecosystem to bring about not just business transformation, but sector transformation,” said Paul Pesavento, Chief Data Officer, Moula.

Another example of an AI leader is MoneySQ, a leading FinTech company in Hong Kong that has launched its K-Cash personal loan platform, leveraging AI to analyse the financial profiles of loan applicants to deliver faster loan experiences for its customers. The platform, built on Azure and coupled with homegrown AI algorithms from KBQuest’s AI-Knowie solution, assists employees by reducing the time taken to review and approve loan applications. And it does so with greater accuracy and precision. With this capability, borrowers can now walk up to a loan machine, apply for a loan, get approval and receive cash instantly, whereas previously, this would take days.

ICICI Lombard partnered with Microsoft to develop India’s first AI-enabled car inspection feature in its mobile app, “Insure.” The company saw AI as a solution to reduce the time needed to evaluate renewals or claims, which can take up to days and is also resource intensive as it requires an insurance personnel to be present for inspections. The app allows customers to buy or renew policies anytime, anywhere by uploading pictures of their car, without the need for physical inspection by insurance inspectors. AI and machine learning identify damage quickly from the uploaded pictures and provide an estimated repair cost in seconds. This ensures that insurance inspectors focus on addressing complex claims like head-on collisions that require a skilled evaluation.

With AI, the company is processing 150 to 200 renewals per day and is close to rolling out AI-enabled claim processes via the app. ICICI Lombard aims to process more than 80,000 simple claims every month with same-day turnaround when the module is live at the end of 2019.

“To drive transformation, AI needs to be driven at the highest levels within the organisation. Business leaders not only need to address data and infrastructure requirements but will also need to have a clear vision and encourage a continuous learning culture to empower staff across all levels to harness the potential of AI,” said Lim.

The study found that almost 50 per cent of FSI business leaders and more than half of the sector’s workers believe that the cultural traits and behaviour that contribute to organisation-wide AI adoption are not pervasive today. “Overall, workers are more skeptical than business leaders about cultural readiness within the organisation. There is clearly much more to be done at the top to encourage empowerment, innovation and greater collaboration for FSI organisations to unlock the potential of AI and deliver new revenue streams that will in turn improve bottom-line performance,” said Leung.

“Today, majority of FSI institutions have created a single customer view to drive greater operational efficiencies with the aim of delivering more personalised service. However, less than 20 per cent of FSI organisations have integrated their operational data[2], which means that data is still sitting in siloes and not used across functions and teams. Only business leaders who are able to bring the entire institution together to harness data and AI seamlessly stand a chance of unlocking new revenue sources in the long run,” added Lim.

“The industry needs workers who possess the right skills to support organisations in their AI journeys.” said Leung. “Beyond upskilling and reskilling employees, business leaders must possess a continuous learning mindset to counter rapid changes brought about by digital transformation. On that front, Microsoft has launched the AI Business School to help business leaders strategically implement AI within the organisation, especially in meeting the needs of shareholders, customers and regulators”.

168 business leaders and 94 workers from the FSI sector participated in this study, out of 1,605 business leaders and 1,585 workers in total.

Business leaders: Business and IT leaders from organisations with more than 250 staff were polled.    Respondents were decision-makers involved in shaping their organization’s business and digital strategy.

15 Asia-Pacific markets were involved: Australia, China, Hong Kong, Indonesia, India, Japan, Korea, Malaysia, New Zealand, Philippines, Singapore, Sri Lanka, Taiwan, Thailand and Vietnam.

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